Communication software is an app or program. It allows the exchange of info through a cloud or local network.
Thus, this info may include; text, audio, video messages, and files.
This software creates a part of communication systems with software elements. And it is grouped based on their functions.
Some examples of communication software are messaging software, and file transfer protocol (FTP). As well as email.
In this guide, we’ll discuss some facts about communications software. Also, we’ll explain the following:
- What is Communication Software?
- Basic Features of Communication Software.
- Major components of communication software.
- Why is Communication Software important?
- Difference between collaboration and communication software.
- Benefits of Communication Software.
- Type of Communication Software.
- Examples of Communication Software. wikipedia
What is Communication Software?
Communication software is an app or program. It allows the exchange of info through a cloud or local network.
Thus, this info may include; text, audio, video messages, and files.
This software creates a part of communication systems with software elements. And it is grouped based on their functions.
Some examples of communication software are messaging software, and file transfer protocol (FTP). As well as email.
Basic Features of Communication Software
Communication software comes with built-in or single tools that help it function properly.
Hence, here are the basic features of communication software:
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Direct and group messaging
These features are major features every communication software should have.
A Direct messaging tool lets you reach out one-on-one with your teammates. While a group messaging tool expands that by allowing you to reach out to the entire team.
Hence, the ability to reach out to your team in real time from your system or mobile device is important.
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Compatibility
Compatibility is a major feature you should look out for when looking for this software.
Hence, the ability for users to stay connected. As well not having connection issues due to compatibility is amazing.
Thus, communication software allows users to connect and communicate without any hassles.
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Screen-sharing
Screen-sharing allows you to share your screen directly in a conversation. This feature also lets you share screens even while using your mobile device.
Hence, not having to switch to another app or leave your existing video chat saves time. As well as preserves growth, and maintains everyone on the same screen.
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Customer support
Communication software should come with good customer support. Hence, having good customer support helps customers to quickly troubleshoot issues. Thereby building trust between a company and its customers.
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App integrations
Having communication software that allows app integrations help boost productivity.
Hence, you can install and link your favorite apps to your communication software.
Thereby, making it easy to access info without having to leave the platform.
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Secured file sharing
Security is a major factor to check out in communication software. Hence, this feature allows you safely share files from your Google Drive. As well as your Dropbox account to improve productivity.
Thus, this feature also allows you to drag and drop files on several platforms. And also be able to see previews of those shared files as well.
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Search and bookmarking Abilities
Good communication software should have a search option. Hence with a search ability, users can search through company records. As well as group threads, thereby making workflow easier and faster. Also, being able to bookmark and pin important messages is a useful feature.
Why is Communication Software important?
Communication software can be of great help to your company or business. It is the wish of every business or company to grow and expand. Hence, to achieve that, your company must be able to communicate and keep customers.
Thus, this software comes with great features. And these features make it easy for your company to reach out to customers. As well as potential customers. Thereby offering good customer service to win their trust and keep them as customers.
Why is Communication Software important? Most people might ask why use this software when you already have an email.
Well, an email is just a part of communication software. This software comes with other unique features. And they include; direct and group messaging, Screen-sharing, and Customer support. As well as App integrations, Secured file sharing, Search and bookmarking Abilities, etc.
Having said that, this software also helps save time and cost as well as improve productivity.
Difference between collaboration and communication software
Collaboration and communication are allied to our daily business activities. Hence, both software are designed to work together.
Thus, to collaborate, you should be able to communicate. Having said that, let’s tell you what the difference is between this software.
Collaboration software allows users to share data and documents among teams or employees. Also, it helps improve collaboration between employees. As well as teams to boost productivity.
While Communication software is an app or program. It allows the exchange of info through a cloud or local network. Thus, it is used to exchange files and messages in text, audio, and video formats between two systems.
Benefits of Communication Software
Communication software offers several benefits to your company or business. But, in this article, we were able to gather five major benefits of this software:
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Work remotely
Communication software help keep teams and employees on the same page. Hence, it allows them to complete daily tasks, and work effectively as a team. And also resolve urgent issues that may arise even on the go.
Hence, by having this software on their mobile device, they can handle tasks. As well as communicate properly as long as they have an internet connection.
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Boost productivity
The goal of every business is to improve productivity and grow a successful brand. To ensure this, you should be able to maintain good communication with clients.
Hence, this software helps you connect with customers. As well as possible customers with ease.
Thus, they can reach out to customers via live chat, or email. Thereby building trust as well as productivity.
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Easy to integrate
Having to work with several apps can make work stressful and also expensive.
Hence, most communication software allows you to connect other word-related apps.
Thus, having access to all your favorite app makes it easier and more fun to complete tasks and projects.
Having said that, you can connect CRM software and project management systems. As well as help desk software tools, e-commerce platforms, and other SaaS tools to your system.
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Capture important info
With some features like Screen-sharing and bookmarking, you can capture important info. This info may include; discussion points, meeting minutes, or customer queries.
Unlike other apps that only allow you to record or archive messages.
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Reduce costs
As mentioned earlier, having many working apps can be stressful and also expensive. Hence, communication software allows you to connect all work-related apps to your system. Thereby reducing cost and saving time.
Type of Communication Software
Communication software is made up of other elements. These elements work together to offer efficient service to its user.
Hence, here are some types of Communication software:
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Internal Communications Software
This software is also known as business messaging software. It allows users to communicate directly, or in groups, with other employees. This is often carried out via video calls or instant messaging.
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PR Software
This is known as Public relations (PR) software. It allows internal PR employees to connect with journalists. As well as media to share news and info externally to create awareness for a product or brand.
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Customer Communication Management Software
Customer Communications Management software allows companies to track conversations with their customers.
Thus, this includes; emails, contracts, and conversions over the phone or via chat. As well as customer reviews.
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Team Communication Software
This is also known as employee communication software. It allows members of the same team to reach out to each other on specific projects or meet a shared goal.
It also helps with related tasks. And also help to build a better relationship between teams.
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Chatbot Software
This software allows companies to have simulated conversations with existing customers. As well as potential customers. Thus, this is done by using software that filters customer’s questions or requests. Thereby providing scripted answers to those questions and requests.
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Video Conferencing Software
Video Conferencing Software helps a company organize meetings. Hence, without having to gather in the same room.
Hence, this software allows you to decide who can speak, what can be shared, and who can listen in the meeting.
Examples of Communication Software
Here are top examples of communication software:
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RingCentral
RingCentral is an online communication software. It allows businesses to send and receive calls and texts across several devices.
Thus, RingCentral has some exciting pricing plans that fit all businesses. Having said that below are RingCentral pricing plans:
Core
20 USD per user/month, when paying yearly.
30 USD per user/month, when paying monthly.
Advanced
25 USD per user/month, when paying yearly.
35 USD per user/month, when paying monthly.
Ultra
35 USD per user/month, when paying yearly.
45 USD per user/month, when paying monthly.
Hence, for more info, visit https://www.ringcentral.com
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Workplace by Facebook
Workplace is a communication software that links everyone in your company. This includes those working remotely. Hence, this software has simple and flexible plans that cost 4 USD per person monthly.
However, you can visit https://www.workplace.com/contact to contact Sales.
Also, you can visit https://www.workplace.com for more info about Workplace.
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Slack
Slack is a great communication and collaboration tool. It helps connects people as well as organize other messaging apps.
This software has a free plan and other amazing plans like;
Pro
7.25 USD per user/month, when paying yearly.
8.75 USD per user/month, when paying monthly.
Business Plus
12.50 USD per user/month, when paying yearly.
15 USD per user/month, when paying monthly.
Enterprise Grid
For pricing, visit https://slack.com/contact-sales to contact Sales.
Hence, you can also know visit https://slack.com for more info.
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Google Workspace
This software is also known as G Suite. It offers useful tools like; Drive, Calendar, Gmail, Docs, Meet, and Sites. As well as Slides, Chat, Sheets, Forms, etc.
Also, it has flexible pricing plans like;
Business Starter
7.20 USD per user each month.
6 USD per user each year.
Business Standard
14.40 USD per user each month.
12 USD per user each year.
Business Plus
21.60 USD per user each month.
18 USD per user each year.
Enterprise
For pricing, visit https://workspace.google.com/contact-form to contact Sales.
However, you can also visit https://workspace.google.com to know more about this software.
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Zoom
Zoom is a communications platform. This platform allows users to connect using some communication tools. These communication tools include; audio, video, chat, and phone.
Also, Zoom offers some great pricing plans for personal, business, and industry use.
Hence, here are Zoom pricing plans:
Personal and business pricing plans
Basic
This plan is free.
Pro
14.99 USD per user monthly.
149.90 USD per user yearly.
Business
19.99 USD per user monthly.
199.90 USD per user yearly.
Business Plus
For pricing, https://explore.zoom.us/en/contactsales to reach out to Sales.
Enterprise
For pricing, https://explore.zoom.us/en/contactsales to reach out to Sales.
Industry pricing plans
MEETINGS
$1,800.00/ account
WEBINAR
340 USD per user monthly.
3,400 USD per user yearly.
PHONE
15 USD per user monthly.
180 USD per user yearly.
ROOMS
49 USD per user monthly.
499 USD per user yearly.
Other examples of Collaboration Software
- Wrike
https://www.wrike.com
- Microsoft 365
https://www.office.com
- Google Workspace
https://workspace.google.com
- Slack
https://slack.com
https://monday.com
- Basecamp
https://basecamp.com
- Discord
https://discord.com
