Price of Freshdesk CRM: Login, Support, Review

Freshdesk is a cloud-based CRM system that offers great solutions for customer service.

Hence, the Freshdesk CRM combines conversations via email, phone, web, chat, and social. This helps resolve issues across these channels without stress.

Also, you can automate workflows and provide suitable self-service options. It also permits you to manage SLAs and generate reports.

But this article will provide the information you need on the price of Freshdesk CRM. You will also get a guide to its features and other relevant information about this great software.

Also, make sure you give this article your full attention to enable you to get all the details you need.

Without going around in circles, let’s begin.

Price of Freshdesk CRM

Below are the prices and plans and their features:

· Free

This software offers a free version of its plan with a free trial for up to ten users.

Hence, below are the Freshdesk CRM free plan features:

• · 24×7 email support
• · Integrated ticketing across email and social
• · Ticket Dispatch
• · Choose your data center location.
• · Team collaboration
• · Knowledge Base
• · Ticket Trend Report
• · Out-of-the-box analytics and reporting
• · Growth

This pricing plan is easy, industry-leading support for growing your businesses. Yet, this plan costs 15 USD per user per month, billed annually, and 18 USD per user per month, billed monthly.

Hence, this plan comes with great features like:

• · SLA management and business hours
• · Custom ticket fields and status
• · Automation
• · Collision Detection
• · Custom SSL
• · Keep track of time spent by agents on tickets.
• · 24×5 phone support
• · 1000+ marketplace apps
• · In-depth help desk report
• · Custom Email Server
• · Custom ticket views and everything in the free plan

· Pro

This is a very popular plan that also comes with a free trial and allows up to ten users.

Hence, it is an advanced automation for high performance in business.

Having said that, this plan costs 49 USD per user per month, billed annually, and 59 USD per user per month, billed monthly.

That is not all; the Pro plan also comes with amazing features like:

• · Custom Reports and Dashboards
• · Segment customers for personalized support.
• · Customer Journey
• · Extendable API Limits
• · Many products
• · Custom objects
• · Includes up to 5000 collaborators
• · Round-robin routing
• · Custom Roles
• · Canned forms
• · Manage versions in the knowledge base.
• · Average Handling Time (AHT)
• · Community forums
• · CSAT surveys and reports
• · Many SLA policies and business hours
• · Custom Metrics
• · Report Sharing
• · Multilingual knowledge base
• · SLA reminder and escalation
• · Custom apps and everything in the Growth Plan

• · Enterprise

Last but not least is the enterprise plan. This plan is full-featured, with both enterprise-level and business-level support.

Hence, it also comes with a free trial and allows up to ten users.

The Enterprise plan costs 79 USD per user per month, billed annually, and 95 USD per user per month, billed monthly.

To sum it up, this plan also comes with premium features like:

• · Custom Metrics
• · Knowledge base approval workflow
• · Flexible knowledge base hierarchy
• · Canned response suggester
• · AI-powered social signals
• · Auto-triage
• · Report Sharing
• · Unlimited products
• · Sandbox
• · Manage agent shifts across time zones
• · Assist bot
• · IP range restriction
• · Email bot
• · Audit log
• · Skill-based routing
• · Article suggester and everything in the Pro Plan

See the price of HubSpot CRM here.

Features

Here are some top features:

• · Workflow Management
• · Mobile Access
• · Activity Dashboard
• · Task Management
• · Social media integration

Reviews

“This software is a great service for customer management. It stands out in the service and management of tasks to be performed. Our company makes use of its services. Also, it has performed excellently in organizing the company’s tasks.

Yet, the design needs to be up-to-date, thereby making it modern and easier to use.”

Gabriel O.

CEO

“It helps customers resolve their issues. It also makes it easy for them to connect with us via the ticketing system. This software also offers all MIS to provide the supporting data for our analysis. But some features, like per-agent pricing, a private ticketing system, and advance filters, are missing.”

Surbh G.

Associate Manager

Pros and cons

• · PROS

“It is a great tool for customer service and follow-up.”

“Generally, from my experience, This software is one of the best (if not the best) full solutions.”

“This software has a ticketing solution. This is with all the features needed present, and they work perfectly.”

· CONS

“Tools are flawed, and those who designed the automation tools have less CSX experience.”

“The standard features missing from a standard inbox are discouraging. For instance, being able to send to several recipients, etc.”

“There are chances of tickets getting lost, and following a ticket doesn’t help much. But tickets can get lost when transferred to another team.”

Alternatives

If you’re looking for other CRM options, check out the options below:

• · LiveAgent

https://www.liveagent.com/features/crm

• · Zendesk Suite

https://www.zendesk.com

• · Zoho Desk

https://www.zoho.com/desk/crm

Deployment and Support

• · Deployment

Cloud, SaaS, and Web-Based

Mobile: Android

Mobile: iPhone/iPad

• · Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

• · Training

Live Online

Webinars

Documentation

Videos

Reference Links

Home page

Email

Frequent Asked Questions (FAQs)

How much is Freshdesk?

Freshdesk offers a free plan that allows you to access its service for free for up to ten users.

Yet, the growth plan costs 15 USD per user per month, billed annually, and 18 USD per user per month, billed monthly.

Then, the Pro plan costs 49 USD/user/month, billed annually, and 59 USD/user/month, billed monthly.

Finally, the enterprise plan goes for 79 USD per user per month. This is when your billing is annual, and 95 USD per user per month is billed monthly.

What types of payments does Freshdesk accept?

Once you have gotten the price of Freshdesk, Freshdesk accepts payment from Visa, MasterCard, Discover, and American Express.

Yet, they do not accept PayPal and will not accept sales orders over the phone.