Hence, it also allows you to send individual customer support. This support can come across several business channels, like email, voice, chat, etc.
Zendesk Suite CRM software is available in various plans to suit your business needs.
In this article, we will be telling you about the pricing of Zendesk Suite CRM. This article will also review features and every other piece of information you need to know about Zendesk Suite CRM.
But you have to make sure you read this article carefully to get all the information you need.
With this in mind, let’s dive into what we’ve gathered for you today.
Price of Zendesk Suite CRM
This software pricing is amazing. Below are the prices for Zendesk Suite CRM plans and their features:
- · Support Team
19 USD per user/month or 228 USD per user/year
Features
Business rules
Customer details and interaction history
Email, Twitter, and Facebook
Out-of-the-box reporting and analytics
Ticketing system
- · Support professionals
49 USD per user/month or 588 USD per user/year
Features
Customer details and interaction history
Out-of-the-box reporting and analytics
Skills-based routing
Business hours
Ticketing system
Customer satisfaction surveys (CSAT)
Multilingual support
Service level agreements (SLA)
Live analytics dashboard
Email, Twitter, and Facebook
Business rules
- · Support Enterprise
49 USD per user/month or 1,188 USD per user/year
Features
Customer details and interaction history
Out-of-the-box reporting and analytics
Skills-based routing
Business hours
Customer satisfaction surveys (CSAT)
Multilingual support
Service level agreements (SLA)
Live analytics dashboard
Custom agent roles allow for greater flexibility and customization within the system.
Contextual workspaces
Sandbox
Ticketing system
Email, Twitter, and Facebook
Business rules
To learn more about the cost and how to begin, visit pricing and support.
CRM Features
Below are some of the top features:
- · Document Storage
- · Mobile Access
- · Social media integration
- · Activity Dashboard
- · Contact Management
- · Sales Pipeline Management
- · Lead Management
- · Task Management
- · Workflow Management
- · Interaction Tracking
Reviews
Let’s hear what some people have to say about this CRM:
“I love that it’s very user-friendly to use and easy to manage tasks. I love the interface; it makes it easy to get tickets handled and provides the best customer service for my job.
With this in mind, there’s nothing I like least about it. It functions the way it needs to function, and you’re able to handle customer tickets with ease.”
Sophia B.
“I liked this software and how easy it is to use. A big thumbs up. This is a product I would say is great for a new start-up business but not for a big corporate.”
Chris
“You could add as many details to a ticket, yet it is not a good platform for internal communication between teams. Hence, it treats every message interaction as a whole new ticket and does not allow one to create group chats or rooms easily.”
Andres
“Established an ecosystem with tons of integrations. It comes with several tools to automate your business processes. Hence, this is your one-stop shop, but pricey yet, the features are present.”
ZAiN
Pros and Cons
PROS
- · Best software as compared to other tools like LiveChat or FreshChat.
- · Amazing customer success software.
- · Access to reach out to your customers via text, email, live chat, and social media.
- · The software is available in 40 different languages.
CONS
- · Some users often get confused and might miss updates or questions sent back to them from the IT team.
- · Some users consider the product to be terrible.
- · When you sign up, you will be enrolled in a £600 recurring subscription. This would not allow cancellation.
Login and Signup Guide
To log in, you need to follow these steps:
- Go to the Home page and click on the “Sign In” button in the top right corner.
- Enter your Suite subdomain address and click “Sign in.” Next, enter the password in the login fields provided.
- If you have issues with your Suite subdomain address or have forgotten your password, click on the “Forgot your password?” link below the log-in fields and follow the prompts to reset your password.
- Once you have entered your login credentials, click on the “Sign in” button. This will help you access your account.
If you are a new user and do not have an account, you can sign up for a free trial. Also, you should contact them to request a demo of their services.
Alternatives
If this Suite CRM is a no for you, you might want to check out these other options:
- · LiveAgent
https://www.liveagent.com/features/crm
https://www.freshworks.com/
https://www.zoho.com/desk/
Suite CRM: Deployment and Support
- · Deployment
Cloud, SaaS, and Web-Based
Mobile: Android
Mobile: iPhone
Also, mobile: iPad
- · Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
- · Training
In Person
Live Online
Webinars
Documentation
Videos
Reference Links
Frequent Asked Questions (FAQs)
How much does Zendesk cost?
This software offers a great pricing plan that suits any business level. That’s not all; this software also offers a free trial for every one of its pricing plans and has a pricing plan for up to five users.
With this in mind, the support team plan costs 19 USD per user per month or 228 USD per user per year.
Then, the support professional plan costs 49 USD per user per month or 588 USD per user per year.
Again, the Support Enterprise plan goes for 49 USD per user per month or 1,188 USD per user per year.
Who is Zendesk?
This CRM creates software that boosts customer relationships.
Hence, this software is for those who wish to expand their customer base and still achieve their business goals. We highly recommend this software Suite CRM to expand your customer base and achieve your business goals.
What is Zendesk CRM?
As mentioned earlier, this Suite CRM software is a platform that allows you to keep track of all your customer contacts through a linked interface.
Hence, it also allows you to send individual customer support. These supports can come across several business channels, like email, voice, chat, etc.
Yet, you can visit the Sales page for more information.
